EasyLog | EL-WiFi-TC

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You can perform the following steps to help with this issue:

Basic Checks:

1) Check that the password being entered is correct.

2) Make sure that the SSID name does not contain spaces or other special characters.

3) Check that your network has an internet connection.

4) Check that the device is in range of the router.

5) 2.4GHz network supporting 802.11b, g or n is required. 5GHz networks are not supported.

Advanced Network Checks:

6) TCP Port 14354 is open for outbound traffic throughout your network and firewall.

7) Ensure MAC filtering is not switched on, or if it is switched on the device’s MAC address is included in the list of known devices.

8) Check that the DHCP service is running. This allows the device to be allocated an IP Address. Normally, the DHCP service runs in either your router or on a network server. Make sure that the configured DHCP IP address range allows the addition of new devices, if not extend the range.

9) If your wireless network uses WPA Enterprise authentication, make sure that the correct authentication type is selected during set-up from the drop-down box. Only the types listed are supported.