{"id":16274,"date":"2023-11-15T09:01:39","date_gmt":"2023-11-15T09:01:39","guid":{"rendered":"https:\/\/staging.praxas.com\/?page_id=16274"},"modified":"2025-10-14T12:40:18","modified_gmt":"2025-10-14T10:40:18","slug":"el-iot-support","status":"publish","type":"page","link":"https:\/\/praxas.com\/en\/support\/el-iot-support\/","title":{"rendered":"EL-IOT Support"},"content":{"rendered":"

EL-IOT Support: Frequently Asked Questions<\/span><\/h2>\n

Bellow, you can find some frequently asked questions regarding EasyLogs<\/a> EL-IOT device. For more EL-IOT support get in contact with us<\/a> today<\/p>\n

\n

What is an alarm delay?
\n<\/i><\/h2>\n
An alarm delay can be set for a high, low or pre-alarm, and is the number of readings your logging device will wait after the alarm threshold is reached before activating the alarm. The delay count resets as soon as the reading goes back within the threshold. A good example of using an alarm delay is inside a fridge when you don\u2019t want the alarm to activate every time the door is opened.<\/div>\n<\/div>\n
\n

What is an alarm hold?
\n<\/i><\/h2>\n
Normally, if an alarm is activated it automatically deactivates as soon as the readings go back within the threshold. Setting alarm hold means the alarm stays active even when readings return to normal, so you can see that a problem occurred even if it is now OK.<\/div>\n<\/div>\n
\n

Where can I download the EasyLog Cloud app?
\n<\/i><\/h2>\n
Click this link<\/a><\/strong><\/span> and choose either the App Store or Google Play to download the EasyLog Cloud app.<\/div>\n<\/div>\n
\n

Will I lose any data if my WiFi network goes down?
\n<\/i><\/h2>\n
If your EL-IOT loses its connection to the WiFi network, it will carry on logging data, and as soon as the connection is restored the data will be automatically uploaded to the Cloud.<\/div>\n<\/div>\n
\n

Which Android version can I use with my EL-IOT?
\n<\/i><\/h2>\n
EL-IOT is not supported by Android 4.4 and below, and therefore will not be shown as an option to set up on the EasyLog Cloud app<\/strong><\/a>.<\/div>\n<\/div>\n
\n

Which iOS version can I use with my EL-IOT?
\n<\/i><\/h2>\n
EL-IOT is not supported by iOS 12 and below, and therefore will not be shown as an option to set up on the EasyLog Cloud app<\/strong><\/a>.<\/div>\n<\/div>\n
\n

When will my EL-IOT firmware update start?
\n<\/i><\/h2>\n
Once the new EL-IOT firmware update has been selected, the update will begin on the next Cloud sync.<\/div>\n<\/div>\n
\n

Why is ‘low battery’ showing on the Cloud when the power supply is being used?
\n<\/i><\/h2>\n
A ‘low battery’ message is shown while the power supply is in use. When batteries are used instead of the power supply, the battery icon will accurately display the battery life.<\/div>\n<\/div>\n
\n

How can I purchase the EL-IOT magnetic wall mount?
\n<\/i><\/h2>\n
Please follow the link to the ‘EL-IOT WALL BRACKET<\/strong><\/a>‘<\/div>\n<\/div>\n
\n

How often should me EL-IOT be calibrated?
\n<\/i><\/h2>\n
We recommend you send your EL-IOT for calibration on an annual basis, but you can do this more frequently if you prefer.<\/div>\n<\/div>\n
\n

How do I force transmission from my device?
\n<\/i><\/h2>\n
EL-WIFI – When the sensor is displaying the main reading screen on the LCD, press the button on the front three times. The MAX, MIN and Signal Strength screens will be quickly displayed. The device will try to transmit its latest data immediately, regardless of the transmission rate setting.<\/p>\n

EL-IOT – You must hold the main button on the device for 1-8 Seconds. This acknowledges an alarm, creates an audit event in the record, and forces data synchronisation with the Cloud.<\/p>\n

EL-WEM – As the EL-WEM has a fast update rate by default, there is no way to force transmission with the cloud.<\/p><\/div>\n<\/div>\n

\n

How can I reset my sensor?
\n<\/i><\/h2>\n
IT IS RECOMMENDED THAT YOU ARCHIVE THE DEVICE ON YOUR EASYLOG CLOUD DEVICES PAGE BEFORE UNDERTAKING A FACTORY RESET.<\/p>\n

EL-WIFI – The device can be reset by holding the button for 10 seconds. Release the button when RST appears on the screen. The device will retain all settings but will lose any data that had not been transferred to the EasyLog Cloud. It will continue to be connected to the account it was set up with and will simply start a new recording session.<\/p>\n

If necessary, a full factory reset can also be performed by holding the button for 20 seconds until FArS appears on the screen. Doing this will return the device to the factory state, deleting all settings and clearing any remaining data. The device will no longer be connected to any network or EasyLog Cloud account.<\/p>\n

EL-IOT \u2013 To reset the device, you must remove the battery cover with a screwdriver. Once removed, there is a reset button that can be pressed using a pin. Hold this button for a few seconds until the device beeps.<\/p>\n

EL-WEM \u2013 To soft reset the device, there is a reset button on the bottom of the base. Press the button and release after 1 second.<\/p>\n

To factory reset the device, hold the same reset button for 5 seconds.<\/p><\/div>\n<\/div>\n

\n

What battery life can I expect from my device, and will I lose my data if it runs out?
\n<\/i><\/h2>\n
There are several factors which can significantly affect the battery life of the device including; Sync Schedule, Wi-Fi encryption method, Wi-Fi encryption key rotation frequency (determined by the Access Point or router), signal strength between access point or router and device, presence volume and type of Wi-Fi traffic from other devices, sample rate, and operating temperature. In our tests, we regularly achieve battery life in excess of six months with a transmission rate of one hour or more at ambient temperatures. The device will not take readings when there is no power, but all readings taken prior to the loss of power will be synchronised. Once recharged, the device will reconnect to the EasyLog Cloud<\/strong><\/a>, start a new recording session, and continue recording.<\/p>\n

EL-WIFI \u2013 The battery in this device is rechargeable with the charge typically lasting 6 months. You can also power the device through a mains power supply.<\/p>\n

EL-IOT \u2013 The batteries will typically last more than one year. The device takes 4 x AA 1.5V<\/strong><\/a> batteries<\/p>\n

EL-WEM \u2013 This device must be always powered by a mains power supply.<\/p><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

EL-IOT Support: Frequently Asked Questions Bellow, you can find some frequently asked questions regarding EasyLogs EL-IOT device. For more EL-IOT support get in contact with us today<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":8157,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth.php","meta":{"_acf_changed":false,"content-type":"","_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-16274","page","type-page","status-publish","hentry"],"acf":[],"spectra_custom_meta":{"_edit_lock":["1760438308:8383"],"_edit_last":["8383"],"rank_math_seo_score":["78"],"rank_math_contentai_score":["a:5:{s:8:\"keywords\";s:5:\"74.51\";s:9:\"wordCount\";s:1:\"0\";s:9:\"linkCount\";s:1:\"0\";s:12:\"headingCount\";s:1:\"0\";s:10:\"mediaCount\";s:1:\"0\";}"],"_wp_page_template":["template-fullwidth.php"],"hero_image":[""],"_hero_image":["field_64f1a7da7af44"],"hero_h1":[""],"_hero_h1":["field_64f19e1edd052"],"hero_h2":[""],"_hero_h2":["field_64f19e2ddd053"],"hero_text":[""],"_hero_text":["field_64f19e42dd054"],"hero_button_text":[""],"_hero_button_text":["field_64f19e4edd055"],"hero_button_link":[""],"_hero_button_link":["field_64f19e5ddd056"],"rank_math_focus_keyword":["EL-IOT Support"],"rank_math_title":["Detailed EL-IOT Support | 13 FAQs Answered | Praxas"],"rank_math_description":["Have a question about your EL-IOT device? Check out EL-IOT Support here. Browse our FAQs or get in touch today!"],"rank_math_analytic_object_id":["1"],"classic-editor-remember":["classic-editor"],"_wpml_word_count":["877"],"_wpml_media_duplicate":["1"],"_wpml_media_featured":["1"],"_wpml_location_migration_done":["1"],"_uag_page_assets":["a:9:{s:3:\"css\";s:0:\"\";s:2:\"js\";s:0:\"\";s:18:\"current_block_list\";a:0:{}s:8:\"uag_flag\";b:0;s:11:\"uag_version\";s:10:\"1776947684\";s:6:\"gfonts\";a:0:{}s:10:\"gfonts_url\";s:0:\"\";s:12:\"gfonts_files\";a:0:{}s:14:\"uag_faq_layout\";b:0;}"],"copied_media_ids":["a:0:{}"],"referenced_media_ids":["a:0:{}"]},"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"crunchify-admin-post-featured-image":false,"commercegurus-pdp-large":false,"commercegurus-plp-mobile":false,"cgkit_image_swatch":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"Beth Foord","author_link":"https:\/\/praxas.com\/en\/author\/beth\/"},"uagb_comment_info":0,"uagb_excerpt":"EL-IOT Support: Frequently Asked Questions Bellow, you can find some frequently asked questions regarding EasyLogs EL-IOT device. For more EL-IOT support get in contact with us today","_links":{"self":[{"href":"https:\/\/praxas.com\/en\/wp-json\/wp\/v2\/pages\/16274","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/praxas.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/praxas.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/praxas.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/praxas.com\/en\/wp-json\/wp\/v2\/comments?post=16274"}],"version-history":[{"count":22,"href":"https:\/\/praxas.com\/en\/wp-json\/wp\/v2\/pages\/16274\/revisions"}],"predecessor-version":[{"id":51960,"href":"https:\/\/praxas.com\/en\/wp-json\/wp\/v2\/pages\/16274\/revisions\/51960"}],"up":[{"embeddable":true,"href":"https:\/\/praxas.com\/en\/wp-json\/wp\/v2\/pages\/8157"}],"wp:attachment":[{"href":"https:\/\/praxas.com\/en\/wp-json\/wp\/v2\/media?parent=16274"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}